IndiGo Airlines, India’s leading carrier, is offering a range of exciting job opportunities for talented and charismatic individuals to join our cabin crew team. These exciting job opportunities are ideal for those dedicated to ensuring passenger safety and comfort while delivering exceptional customer service. To qualify, you must be at least 18 years old, with a minimum height of 155 cm (5’1″) and a weight proportionate to your height. Additionally, you should have completed your higher secondary education (10+2) and have at least two years of experience in customer service or a related field. Proficiency in English and Hindi is essential, and knowledge of other languages is an asset. Selected candidates will have the chance to engage in detailed training programs designed to enhance their skills and prepare them for success in these exciting job opportunities with IndiGo Airlines.
responsibilities of a Cabin Crew Member:
- Safety:
- Ensure passenger safety during flight
- Conduct pre-flight safety checks
- Demonstrate safety procedures
- Customer Service:
- Welcome passengers and offer assistance
- Provide food and beverage service
- Respond to passenger queries and concerns
- In-flight Services:
- Prepare and serve meals and snacks
- Offer drinks and refreshments
- Manage in-flight sales and services
- Cabin Preparation:
- Prepare the cabin for departure and arrival
- Ensure cleanliness and tidiness
- Replenish supplies and amenities
- Emergency Procedures:
- Handle emergency situations and evacuations
- Provide first aid and medical assistance
- Communication:
- Communicate with passengers, colleagues, and flight deck crew
- Make announcements and provide information
- Teamwork:
- Collaborate with fellow crew members
- Support and assist colleagues as needed
- Adherence to Regulations:
- Comply with airline policies and procedures
- Adhere to aviation regulations and laws
qualifications and requirements:
- Education: High school diploma or equivalent
- Weight: Proportionate to height
- Experience: Customer service experience preferred (1-2 years)
- Training: Completion of airline-specific training program
- Certifications: Valid medical certificate, first aid certification, and safety training
- Physical Requirements:
- Ability to lift and move heavy objects (up to 23 kg/50 lbs)
- Ability to stand for long periods
- Ability to work in a pressurized cabin
- Personal Qualities:
- Excellent communication and interpersonal skills, with a strong emphasis on proficiency in English. Proficiency in English is crucial for effectively interacting with passengers and team members.
- Strong teamwork and adaptability
- Flexibility and willingness to work variable schedules
- Background Check: Pass a background check and security screening
- Medical Evaluation: Pass a medical evaluation by an approved medical examiner
Training and development opportunities:
- Initial Training:
- Airline-specific training program (duration varies)
- Covers safety procedures, emergency protocols, and aircraft familiarization
- Safety Training:
- Recurrent training every 12-18 months
- Service Training:
- Customer service skills development
- Wine and food service training (for some airlines)
- Crew Resource Management (CRM):
- Teamwork and communication skills development
- Conflict resolution and decision-making training
- Aircraft-Specific Training:
- Familiarization with aircraft systems, layout, and equipment
- Recurrent Training:
- Regular updates on safety procedures, regulations, and airline policies
- Continuous Professional Development (CPD):
- Opportunities for career advancement and specialization (e.g., purser, instructor)
- Soft Skills Training:
- Leadership, communication, and problem-solving skills development
- Product Knowledge Training:
- Familiarization with airline products and services (e.g., in-flight entertainment, meals)
- Emergency Procedure Training:
- Regular practice and simulation exercises for emergency situations (e.g., evacuation, firefighting)
the benefits typically offered to Cabin Crew Members:
- Competitive Salary: Attractive remuneration package
- Travel Opportunities: Free or discounted travel on the airline and its partners
- Health Insurance: Comprehensive medical coverage
- Retirement Plan: Pension or retirement savings scheme
- Uniform and Equipment: Provided by the airline
- Meal Allowance: Free or subsidized meals during flights and layovers
- Accommodation: Free or subsidized accommodation during layovers
- Transportation: Free or subsidized transportation to and from airports
- Discounts: Discounts on airline tickets, hotels, and other travel-related services
- Employee Assistance Program: Support for mental health, wellness, and personal issues
- Career Advancement: Opportunities for promotion and career growth
- Flexible Scheduling: Variable schedules and flexible rostering
- Crew ID: Special identification card offering discounts and benefits
- Staff Travel: Reduced-rate travel for staff and their families
How to Apply:
- Write a cover letter: Write a compelling cover letter that showcases your interest in the Air Hostess position and how your skills and experience align with the role.
- Submit your application: Email your updated resume and cover letter to the designated email address or submit it through the airline’s website.
- Wait for shortlisting: Indigo Airport’s recruitment team will review your application and shortlist candidates based on their qualifications and experience.
- Further assessments and interviews: Shortlisted candidates will be invited for further evaluations, including interviews, group discussions, and assessments to assess their suitability for the role.
- Selection and training: Candidates who successfully clear all the rounds will be offered the Air Hostess position and undergo comprehensive training to prepare them for their new role.